Use cases

A European hotel chain with 45 properties entrusts quality audits to an internal team of 4 auditors. Each hotel is audited twice a year. Between audits, operational incidents — guest complaints, equipment failures, front-desk lapses — are reported by email to the regional manager, with no formal tracking or follow-up. A room that accumulates issues between auditor visits is never flagged as a hotspot. What Humint changes: property managers and field teams log incidents continuously. The auditor arrives with a complete site history. Hotspots are visible before the visit, not discovered during it.